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Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of January 1, 2017. Our prices for online photograph orders are updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the services required and we will endeavour to provide you with a more competitive price.

Customer Service Policy

Happy Medium Photo Co. is committed to providing exceptional customer service and quality products. We endeavour to make sure that all customer photographs listed on our website are available for purchase, and that online pricing is true and correct.

Standard delivery is via Australia Post, and timeframes for delivery are within 21 business days; any overseas postage is an additional cost to our standard purchase. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, or a full refund.

Privacy Policy

Happy Medium Photo Co. is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, and to personalise your shopping experience with us; that's all. Happy Medium Photo Co. uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Happy Medium Photo Co. only last while you’re browsing our website. We do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy - Payment details

When purchasing photos online from Happy Medium Photo Co. your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support at:
info@happymediumphoto.com.au

Internet Privacy Policy

Happy Medium Photo is committed to following best practices in protecting your personal privacy.

The following statements clearly outline how we collect, use and protect your personal information provided to us.

Personal information Policy

Collecting your information

Any information collected or supplied will only be used to process orders or to send information as requested.

Using your personal information

We only collect your information so that we may provide you with information, products or photographs which you have requested or ordered. We will only send further information to you in the future if it is requested.

Disclosing your personal information

We will not disclose your personal information to any individual, company or organisation.

We do not share email or address information with other businesses or organisations.

Refund Policy

Should you not be fully satisfied with the quality of any photograph received we will replace it free of charge or your money will be fully refunded.

If we cannot fulfil your order we will contact you within 2 business days.

Shipping & Delivery Policy

All photgraphs are sent via Australia Post throughout Australia within 21 days. Any overseas postage is an additional cost to our standard charges.

If we cannot fulfil your order we will contact you within 2 business days.